Customer Service
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Are you a retailer? Interested in carrying Kimmicca Designs product line in your stores?
In this section:
Shipping
Most of our products is shipped directly from our office to you. Before leaving the office, each item is carefully inspected and packaged so that it arrives to you in perfect condition. We use only trusted shipping partners to deliver your purchase as quickly and as safely as possible.
Standard shipping
Please refer to our shipping/delivery information page for more information.
Delivery Information
Your delivery charges are based on the value of your order. For specific rates, click here to view our delivery policies.
We will ship your order promptly after it is received. Most merchandise will arrive 7-10 business days. Oversized items may take longer. We routinely ship partial orders (when some items are in stock and others are not). You will not incur any additional delivery charges for partial orders. Your delivery charges are based on the value of your order. Please refer to the chart below for specific rates. You will be notified promptly by email of any delays in shipping.
Order Confirmation and Tracking
After you place an order, you will receive two emails from us. The first will arrive shortly after you place your order, confirming that we've received it. The second will be sent after your order has shipped. These emails will contain your order number along with a link you can use to track the status of your order.
Where we ship
Delivery Area
At this time, we ship only to addresses within the continental United States. We are currently unable to ship to P.O. Boxes, APO/FPO addresses, U.S. territories, or international destinations, although we hope to expand our delivery area soon.
Delivery times
While most items that we feature are in stock at our office, because we ship products directly from them to you we cannot guarantee immediate shipping. In-stock items may arrive to you in as few as 7-10 days.
If an item you order is not in stock and will take longer than 4-6 weeks for delivery, we will inform you as soon as possible to let you know what the estimated shipping date is. Ideally, we will indicate this on our web site product page, but this is not always possible. Regardless, we will not charge your credit card until your order ships.
Method of delivery
The majority of items are shipped via United States Postal Service (USPS) Priority Mail, but for larger items we might use specialized freight carriers.
Oversized Items
Items are considered "oversize" because of their size and/or weight. In-stock items will typically arrive in 10-15 business days. Rush delivery and gift wrap are not available. As usual, all returned merchandise should be in its original packaging and in saleable condition or a 20% restocking fee will be charged.
Returns & Exchanges
Returns & Exchanges
With some exceptions (see below), if you are not satisfied with your order you may return it within 15 days of your receipt of merchandise for a refund or exchange of the purchase price, however you must pay to ship the item back to us. Any shipping fees and/or costs are non-refundable. Here are the exceptions and clarifications:
- Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
- We cannot accept returns on products that have been customized (color, finish, dimensions, etc.).
- All returns and exchanges are subject to our Terms of Use.
Please contact us in order to receive complete instructions on returning goods.
Damaged Goods Replacements
Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route. Please inspect your purchase immediately upon receipt. If there is any damage, contact us within 7 days to arrange for a replacement. Keep all of the original packing material. Please contact us, and we’ll provide you with instructions.
Product Warranties
If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us. All warranty claims are subject to our Terms of Use.
